FAQ

We accept the following file formats:

• Vector files: .ai, .eps, .pdf
• High-resolution bitmap files: .jpeg, .png

Vector files are recommended because they can be scaled without losing quality. If you don’t have one, our design team can help convert your bitmap image into a vector format.

We provide a variety of decoration options to make your promotional products stand out:

• Screen Printing: Ideal for flat surfaces and large quantities.
• Pad Printing: Perfect for small or irregularly shaped items.
• Embroidery: Great for textiles, offering a premium and durable finish.
• Laser Engraving: ISuitable for metal and glass materials with a refined appearance.
• Sublimation: Enables full-color, high-resolution image printing.

Contact our sales team to determine the best method for your product.

We accept T/T (bank transfer) as our primary payment method.

Yes. Once your order has been shipped, we will send you an email with the tracking number and courier details so you can monitor your shipment at any time. If you have any questions, please feel free to contact your sales representative.

Yes, you can. We typically use UPS, FedEx, or DHL for sample deliveries, but you are welcome to use your own courier account or preferred shipping method. Please inform us of your preference when placing the order.

We sincerely apologize for any inconvenience caused. Please contact us via email as soon as you receive the goods, and we will verify the issue and provide a prompt solution.

If there is any issue with your order, please contact us immediately:
📧 [email protected]
📞 31615841509

The delivery time depends on the type of product and production schedule. Once your goods leave our warehouse, you will receive a shipping confirmation email with tracking details. For any questions about delivery, please contact us directly.

After placing your order through our website, you will receive a confirmation email sent to your registered email address. If you do not receive it, please check your spam folder or contact our customer service for assistance.

Unless otherwise specified by the customer, we reserve the right to select the most efficient shipping method: for bulk orders we typically use sea freight or rail/truck; for urgent orders we use air freight. If you have specific shipping requirements, please let us know in advance.

UPS and FedEx charge address correction fees, which are the responsibility of the customer if the incorrect address was provided in the purchase order or email. Please ensure your shipping address is complete — including suite, floor, or room number — to avoid delays. Address corrections may take 2–4 weeks to process.

For more detailed shipping and returns information, please visit our website or contact [email protected] / 832-862-0622.

Yes, you can change your password at any time.

To update your password, please log in to your account and click on "My Account" at the top of the page. Then, go to the "Account Settings" section, where you can view and edit your account details and password.

When creating a new password, we recommend avoiding common words or names that are easy to guess to ensure the security of your account.

If you forget your password, simply click the "Forgot Password" link on the login page.

Enter your registered email address, and we will send you an email with a password reset link. After resetting your password, you can log in to your account again and update your password under the "My Account" section.

If you don’t have an account yet, please go to Account > Register on our website and provide a valid email address.

We will send your initial login password to the email address you provided. After receiving it, please go to the Login page, sign in to your account, and then update your password in the Account section.

If you have any questions or need further assistance, please don’t hesitate to contact us. Our team is always happy to help and answer any questions regarding our products or services.